Japan Airlines Hanoi Office in Vietnam

  • Hanoi, Vietnam
  • 1800 102 4135
  • Sat - Sun : 7 AM–3:30 PM
+1-877-261-5515
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Infant (0 - 1)
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The Japan Airlines Hanoi Office plays an important role in assisting passengers with essential travel-related services. It acts as a reliable point for handling routine airline requirements while keeping communication clear and efficient. Passengers visiting the office can expect guidance that focuses on accuracy rather than unnecessary formality. Not only that, the office has a team to assist with flight schedules, ticket reservations, booking adjustments, and baggage-related queries. Travelers can also seek help regarding check-in details, fare rules, and service availability. For those requiring special assistance or clarification on travel regulations, the staff provides practical explanations and step-by-step support. Having a physical office available adds confidence, especially when quick answers are needed.

Japan Airlines Hanoi Office Full Contact Information

Office AddressHanoi, Vietnam
Contact Number1800 102 4135
Email Address[email protected].
Working HoursSat – Sun : 7 AM–3:30 PM
Official Website https://www.jal.co.jp/jp/en/

Japan Airlines Hanoi Airport Office Address, Phone & Map Location

Airport NameNoi Bai International Airport
Noi Bai International Airport
Address		Noi Bai, Ha Noi, Vietnam
Phone Number+842438860247
Airport CodeHAN

Japan Airlines Head Office Full Contact Information

Headquarters Address2-4-11 Higashi-Shinagawa, Shinagawa-Ku, Tokyo, 140-8637, Japan
Contact Number+81-3-5460-0522
Email Address[email protected].

Japan Airlines Aircraft/ Fleet Full Information

  • Airbus A350-1000
  • Boeing 787-9
  • Boeing 787-8
  • Boeing 777-300ER
  • Boeing 777-200ER
  • Boeing 767-300ER
  • Boeing 737-800
  • A321ceo
  • Embraer 170
  • Embraer 190
  • De Havilland DHC-8-400 Cargo Combi
  • ATR42-600
  • ATR72-600

Japan Airlines Support Services For The Travelers

Economy ClassAirport LoungesFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageOk to BoardFlight/Visa Info
MilesFlight Ticket BookingDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Frequently Asked Questions (F.A.Q)

Where to find the Japan Airlines Hanoi Office?

The Japan Airlines Hanoi office is located at Hanoi, Vietnam.

Is there any travel assistance for passengers with special needs?

Yes. The staff can arrange wheelchair assistance, priority boarding, and other accessibility services in advance.

Is it possible to get refunds at the Hanoi Office?

Refund requests for eligible tickets can be processed at the office, following Japan Airlines refund regulations.

Can I make last-minute flight changes at the Hanoi Office?

Yes, depending on seat availability and fare rules, the office staff can help make last-minute adjustments to your flight.

Japan Airlines