Starlux Airlines is a premium full-service carrier recognized for delivering exceptional comfort, quality service, and a refined travel experience. To ensure flyers can receive timely assistance throughout their journey, the airline maintains customer service offices in various destinations, including the Starlux Airlines Hanoi Office, where travelers can access reliable support for a wide range of travel requirements.The Hanoi office assists passengers with flight bookings, ticket reservations, itinerary changes, cancellations, refund requests, check-in support, baggage inquiries, and lost-and-found services. In addition, they can receive guidance on flight schedules, fare options, seat selection, cabin upgrades, special assistance services, travel regulations, visa and document requirements, loyalty program information, group bookings, and other airline-related concerns.
| Starlux Airlines Hanoi Office address | Hanoi, Vietnam |
| Starlux Airlines Hanoi Office contact number | +886-2-2791-1199 |
| Working Hours | Monday to Friday:09:30 – 17:30 |
| Email ID | [email protected] |
| Airport Name | Noi Bai International Airport |
| Airport Address | Soc Son, Hanoi, Vietnam |
| Contact Number | +842438865047 |
| Head Office Address | Kalitta Air Head Office Located at No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan |
| Contact Number | +886-2-2791-1199 |
| Starlux Airlines Official Website | https://www.starlux-airlines.com/en-US |
| Starlux Airlines Check-in | https://www.starlux-airlines.com/en-Global/check-in-fly/check-in-now/online-check-in |
| Starlux Airlines Flight Status | https://www.starlux-airlines.com/en-US/flight-status |
| Baggage Allowance | https://www.starlux-airlines.com/en-TW/check-in-fly/baggage-information/general/checked-baggage/weight-baggage |
| Aircraft | In service | Orders | Passengers | ||||
| Business class | First class | Premium economy | Economy class | Total | |||
| Airbus A321neo | 13 | 6 | — | 8 | — | 180 | 188 |
| Airbus A330-900 | 5 | 6 | — | 28 | — | 269 | 297 |
| Airbus A350-900 | 6 | 4 | 4 | 26 | 36 | 240 | 306 |
| Airbus A350-1000 | — | 8 | 4 | 40 | 36 | 270 | 350 |
| Cargo fleet | |||||||
| Airbus A350F | — | 5 | Cargo | ||||
| Total | 24 | 29 | |||||
The Starlux Airlines Hanoi Office located at Hanoi, Vietnam.
Yes if you are pregnant from 28 to 35 weeks, you’ll need a medical certificate to fly.
Online check-in opens 24 hours before departure and closes 90 minutes before departure.
Ticketing is generally managed through authorized sales channels, while the office helps direct travelers to the correct options.